MSP Senior Technical Support
Posted 2 months ago
support engineerSENIORREMOTERemote (UTC-08:00/UTC-04:00)Clients
cape town, wc, za
Skills
microsoft 365azuresentinelonehuntressedr
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Workplace Signals
Autonomy
80%
independently own and resolve tickets across a broad, modern IT stack; you are the one others escalate to.
People First
40%
Serve as a senior point of escalation for junior support staff, providing guidance and technical mentorship.
Low Pressure
20%
This isn't a pitch. It's a scoping conversation.
Collaborative
40%
Maintain clear, professional written and verbal communication across all client and internal interactions.
Transparency
55%
Maintain thorough, accurate documentation in Hudu for systems, processes, and client environments. · This isn't a pitch. It's a scoping conversation.
Learning
40%
Provide guidance and technical mentorship to junior staff.
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