Customer Success Manager

16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, and a benefits package that supports well-being and growth. · We offer unlimited PTO and recommend using at least 20 vacation days (in addition to holidays and sick days) to unwind, unplug, and recharge. — 16 weeks paid parental leave for growing your family — After 5 years, take a one-month paid sabbatical — 6 Days Paid Volunteer Time Off · Employee reviews: work_life_balance 4,3/5 (95 reviews)

Ownership of commercial outcomes: You see CS as a value and growth engine. · Distributed by design, not by default

Trusted advisor, not ticket-taker: You build relationships that turn you into a strategic partner rather than someone who simply answers questions. · We design the everyday so people feel connected, recognized, and supported · Employee reviews: culture_values 4,3/5 (95 reviews) · Recommend to friend: 71%

You’re calm under pressure, highly organized, and able to juggle competing priorities across a full portfolio. · We push on the work, not on each other.

Partner with Account Management to support retention and expansion, and coordinate with Technical Support, Product, Solutions, and Engineering. · We push on the work, not on each other. Async operating model We prioritize thoughtful communication and reducing unnecessary meetings to focus on meaningful work.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. · Transparency Embrace open communication to foster collaboration and innovation. · Employee reviews: senior_management 3,5/5 (95 reviews) · CEO approval: 87%

Contribute to the broader CS organization by sharing best practices, improving playbooks, and participating in webinars and enablement initiatives; there is a professional development budget. · Access the tools, mentorship, and opportunities to build your skills and grow the career you want. — Up to $2,000 USD per year for professional development · Employee reviews: career_opportunities 3,7/5 (95 reviews)

Flexibility & collaboration Standards run high and elbows stay down here. Async operating model