Technical Support Engineering Manager

Hybrid workplace that provides flexibility, vibrant in-person workspaces, and the ability to build strong connections across all of Overjet - regardless of location. · Employee reviews: work_life_balance 3,2/5 (78 reviews)

This is a greenfield opportunity: you'll define the playbooks, triage processes, and technical standards for the function from the ground up, with a clear path to a director-level role as we continue to grow and launch new products.

Represent the voice of the customer in engineering and product conversations, helping teams understand the support impact of technical decisions · Employee reviews: culture_values 3,3/5 (78 reviews) · Recommend to friend: 51%

Cross-Functional Collaboration - Partner closely with Engineering to define how technical escalations are routed, tracked, and resolved - Represent the voice of the customer in engineering and product conversations, helping teams understand the support impact of technical decisions - Collaborate with Customer Success and onboarding teams to ensure smooth handoffs and a consistent customer experience across the lifecycle

Employee reviews: senior_management 3,4/5 (78 reviews) · CEO approval: 61%

Annual Learning and Development Stipend · Employee reviews: career_opportunities 3,7/5 (78 reviews)

Flexible Time Off and company paid holidays · Awards Our award-winning workspace We’ve built one of the world’s most loved workplaces — which lets our people work from anywhere.